Last updated: 14 August 2026

DAMAGED, INCORRECT OR FAULTY ORDERS

Please inspect your order when it arrives.

If your delivery is damaged, incorrect or appears faulty, contact orders@acgwines.com as soon as reasonably possible. Include your order number and photographs of the wine, packaging and delivery label where available.

Depending on the circumstances, we may replace the affected wine, provide a refund, or offer another remedy required under New Zealand consumer law.

Where a return is necessary because an item is damaged, incorrect or faulty, Clos Ostler will arrange or cover the reasonable cost of return.

CHANGE OF MIND

We are not required to provide a refund or exchange where you simply change your mind.

If you wish to cancel an order before dispatch, contact us promptly. We will make reasonable efforts to stop the order, although cancellation may no longer be possible once fulfilment has begun.

Once dispatched, wine cannot be returned for a change of mind unless agreed by Clos Ostler. Any wine accepted for return must be unopened, undamaged and in its original packaging.

COLLECTION 001

Cancellation or amendment of a Collection 001 reservation is governed by the Collection terms displayed when the Collection is reserved and by applicable New Zealand consumer law.

CONSUMER RIGHTS

Nothing in this policy limits any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law.

CONTACT

Email: orders@acgwines.com
Phone: +64 3 976 1589